Here are some frequently asked questions that our passengers have.
Q: When should we arrive at the Station?
A: We ask passengers to arrive at the Station at least 15 minuets before departure time. The train departs promptly at the advertised time on the ticket.
A: We ask passengers to arrive at the Station at least 15 minuets before departure time. The train departs promptly at the advertised time on the ticket.
Q: Where do we park for the Honesdale Station?
A: If you are using a GPS use our 812 Main Street, Honesdale PA address, you will see a small road called “Torrey Lane” right before you get to 812 Main Street, make a Right on to Torrey Lane and cross over the tracks into our parking lot and stop in to the brick building on the left to get your train tickets.
A: If you are using a GPS use our 812 Main Street, Honesdale PA address, you will see a small road called “Torrey Lane” right before you get to 812 Main Street, make a Right on to Torrey Lane and cross over the tracks into our parking lot and stop in to the brick building on the left to get your train tickets.
Q: Where do we park at the Hawley Station?
A: If you are using a GPS use 4 Columbus Ave, Hawley PA address and you will see the station (right across from the Hawley Post Office) and park in the lot next to the station to await the trains arrival.
A: If you are using a GPS use 4 Columbus Ave, Hawley PA address and you will see the station (right across from the Hawley Post Office) and park in the lot next to the station to await the trains arrival.
Q: Is it assigned seating on the train?
A: Assigned seating on the train is determined based on time that the tickets are reserved. If you want to be seated with another party or have a special request, please be sure to let us know when you book your ticket.
A: Assigned seating on the train is determined based on time that the tickets are reserved. If you want to be seated with another party or have a special request, please be sure to let us know when you book your ticket.
Q: Are pets allowed on the train?
A: Pets are not allowed on the train. Service animals are not considered pets and are permitted on the train. Service animals are animals trained to perform a certain task for the benefit of a person with a disability.
A: Pets are not allowed on the train. Service animals are not considered pets and are permitted on the train. Service animals are animals trained to perform a certain task for the benefit of a person with a disability.
Q: Is the train Handicap Accessible?
A: Our train is limited handicap accessible please contact us so we can arrange help or special seating. There are no steps required to board the train at our Honesdale or Hawley station. Steps are required to board and detrain at Lackawaxen and White Mills.
A: Our train is limited handicap accessible please contact us so we can arrange help or special seating. There are no steps required to board the train at our Honesdale or Hawley station. Steps are required to board and detrain at Lackawaxen and White Mills.
Q: Are alcoholic beverages allowed on the train?
A: Alcoholic Beverages are not permitted on the train.
A: Alcoholic Beverages are not permitted on the train.
Q: Does the train still operate in inclement weather such as snow or rain?
A: Yes, the train still operates during inclement weather. There might be the case during the winter months that the train might be canceled if conditions are too dangerous, we recommend to call us or check our website before traveling.
A: Yes, the train still operates during inclement weather. There might be the case during the winter months that the train might be canceled if conditions are too dangerous, we recommend to call us or check our website before traveling.
Q: Do you give refunds?
A: Refunds will not be given unless the railroad cancels the excursion. However, we will exchange your tickets for another excursion or issue a gift card. In the event that you are unable to use your tickets, please call us to cancel. A gift card will be issued value of the tickets*. Please note that we may not be able to issue full credit for some special event trains due to participating vendors cancellation policies. Gift cards do not expire.
A: Refunds will not be given unless the railroad cancels the excursion. However, we will exchange your tickets for another excursion or issue a gift card. In the event that you are unable to use your tickets, please call us to cancel. A gift card will be issued value of the tickets*. Please note that we may not be able to issue full credit for some special event trains due to participating vendors cancellation policies. Gift cards do not expire.
